jililive11 Privacy Policy

Purpose of This Policy

jililive11 operates as a safe, transparent, and trustworthy platform for the online gaming community in Bangladesh. The core purposes of our privacy policy are:

• To clearly inform you of the types of information we collect.
• To explain how and for what purpose the collected information is used.
• To describe how your personal information may be shared with third parties.
• To inform you of your rights and choices regarding your information.
• To confirm our commitment to protecting your personal information.

Personally Identifiable Information

During account registration on jililive11 and while using our services, we may collect the following information:

• Full name and preferred username.
• A valid email address used as the primary means of communication.
• Mobile number — particularly for verifying bKash, Nagad, or Rocket accounts.
• Date of birth — to verify age (confirm 21+) and enforce responsible gaming policies.
• National ID card or other acceptable government-issued document details — required for account verification (KYC).

Financial Information

We collect financial transaction-related information to process deposits and withdrawals. This may include:

• bKash, Nagad, or Rocket mobile banking numbers.
• Transaction amounts, dates, and reference numbers.
• Deposit and withdrawal history and account balance.

We do not store complete bank account numbers or card numbers directly on our servers. All financial information is transmitted and protected via SSL encryption.

Technical and Usage Information

When you use the jililive11 platform, the following information may be collected automatically:

• IP address and device information (operating system, browser type and version).
• Login and logout times, session duration.
• Pages visited and time spent on each.
• Game play history, bet amounts, and results.
• Information collected through cookies and similar tracking technologies.
• Referral source — how you arrived at our site.

How We Use Your Information

jililive11 uses the collected information for the following legitimate purposes:

• Account Management: To create, verify, maintain, and secure your account.
• Service Delivery: To smoothly process deposits, withdrawals, and gaming services.
• Customer Support: To quickly resolve any questions, complaints, or issues you may have.
• Security and Fraud Prevention: To prevent unauthorized access, fraudulent activity, and money laundering.
• Legal Obligations: To comply with applicable laws, regulations, and directives from regulatory authorities.
• Responsible Gaming: To identify problematic gaming behavior and intervene in a timely manner.
• Service Improvement: To analyze the user experience and improve the platform.
• Relevant Communications: To provide important updates, security notices, and with your consent, promotional information.

What We Do Not Do

jililive11 never sells, rents, or transfers your personal information to third parties for commercial purposes. Protecting your privacy is a core part of our principles.

Limited Information Sharing

We may share your information in the following specific circumstances:

• Payment Processors: Necessary information is shared with payment service providers such as bKash, Nagad, and Rocket to complete transactions.
• Game Providers: Game software providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe use only the minimum required session information to deliver gaming services.
• Technology Partners: Trusted technology companies that assist with platform operations, cybersecurity, and data analytics — limited strictly to their designated tasks.
• Legal Obligations: Certain information may need to be disclosed as part of a court order, a lawful request from law enforcement, or a legal process.

We have legal agreements with all the third parties mentioned above, and they are not permitted to use your information beyond the specified purposes.

What Cookies Are and Why They Are Used

Cookies are small text files stored on your device that help improve your browsing experience. jililive11 uses cookies for the following purposes:

• Essential Cookies: To maintain login sessions and ensure account security.
• Functional Cookies: To remember your language preferences and site settings.
• Analytics Cookies: To understand which parts of the site are used most.

Managing Cookies

You can block or delete cookies through your browser settings. Please note that disabling essential cookies may prevent some important features of jililive11 from working properly. Detailed information on browser-based cookie management can be found in your browser's help section.

Our Security Measures

jililive11 has adopted industry-standard technical and organizational measures to protect your personal information:

• SSL/TLS Encryption: All data transfers between your browser and our servers take place through encrypted channels.
• Encrypted Data Storage: Sensitive information that is stored is kept secure through encryption.
• Access Controls: Only authorized personnel have access to the information required for their specific tasks.
• Firewall and Intrusion Detection: Our systems are monitored around the clock.
• Regular Security Reviews: Our security measures are regularly assessed and updated.
• Two-Factor Authentication: An additional verification layer is available to enhance account security.

However, no method on the internet is 100% secure. Despite our best efforts to protect your information, we cannot guarantee absolute security. If you notice any suspicious activity, please notify our support team immediately.

What You Can Do

As a user of jililive11, you have the following rights regarding your own information:

• Right of Access: You may request to know what information we hold about you.
• Right of Correction: If your information is inaccurate, you may request that it be corrected.
• Right to Deletion: In certain circumstances you may request that your information be deleted, though this may be limited by legal requirements or ongoing transactions.
• Opt Out of Marketing Communications: You may opt out of receiving promotional emails or messages.
• Account Closure: You may request to close your account at your own discretion.

To exercise any of the above rights or to make any information-related request, please contact our support team.

How Long Information Is Kept

jililive11 does not retain your information beyond what is necessary. The following policies are followed:

• Active Accounts: All information required to provide services is retained while the account is active.
• Transaction Records: Financial transaction information is kept for the period required to meet legal obligations.
• Closed Accounts: Even after an account is closed, some information may be retained for a specified period to meet regulatory requirements.
• Marketing Data: Promotional communication data is deleted as soon as you opt out.

Age Restriction and Protection

jililive11 strictly prohibits participation by anyone under the age of 21. This site is operated exclusively for persons aged 21 and above. We do not intentionally collect any personal information from minors.

Age verification during registration is mandatory. If we become aware that information from a minor has entered our system, we will immediately close the relevant account and delete all associated information.

We ask parents and guardians to monitor their children's internet use. If you notice any suspicious activity, please contact us immediately.

How Policy Changes Are Handled

jililive11 reserves the right to review and update this Privacy Policy from time to time. When significant changes are made to the Policy:

• The updated Policy will be published on this page and the "Last Updated" date will be changed.
• For important changes, a notification may be sent to your registered email address.
• If you continue to use the site after an update, you will be considered to have consented to the new Policy.

The latest version of the policy will always be available on this page. It is recommended to visit this page regularly.

Privacy-Related Contact

If you have any questions, concerns, or requests regarding this privacy policy, or if you wish to exercise any of your rights related to your information, please contact us. Our team is always ready to answer all your questions.

We generally respond to all privacy-related requests as quickly as possible. Requests that require financial and identity verification may take a little more time to process.